Hello Joelshoff,
Thanks for reaching out and bringing to our attention the issue you are experiencing with your Nest Thermostat. We understand the importance of a reliable heating system, especially during the colder months, and we apologize for any inconvenience this may have caused. I'd love to know more about this.
To isolate:
- Is this a newly installed Nest Thermostat?
- Can you post a picture of your old thermostat and Nest Thermostat's wiring setup?
- Are you experiencing the same issue when it's set to cool?
- Could you provide a rundown of all the steps you've tried?
I'll look forward to your response.
Regards,
Mark
