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Nest thermostat keeps thinking I left the house when I haven't

Bocky
Community Member

When I go upstairs to work on the computer, or down in the basement to do laundry the Nest thermostat thinks I left the house and starts shutting the furnace down.  This is most upsetting.  I keep going to my cell phone when I get cold to turn the thermostat on.  Help.  How can I fix this??

2 REPLIES 2

cw2
Community Member

Sounds like it isn't detecting your cell phone or presence so thinks you're 'away'.

johnCNA
Bronze
Bronze

You can turn Home/Away Assist off in the settings menu on your phone.  That's what is deciding you're not home and automatically lowering the temperature.