01-20-2022 10:09 AM
When I go upstairs to work on the computer, or down in the basement to do laundry the Nest thermostat thinks I left the house and starts shutting the furnace down. This is most upsetting. I keep going to my cell phone when I get cold to turn the thermostat on. Help. How can I fix this??
01-20-2022 11:24 AM
Sounds like it isn't detecting your cell phone or presence so thinks you're 'away'.
01-20-2022 01:34 PM
You can turn Home/Away Assist off in the settings menu on your phone. That's what is deciding you're not home and automatically lowering the temperature.