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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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  • 5 kudos

Re: Why am I getting a Y1 Wire error?

We’ve been having issues with our internet and now getting this Y1 error. Any suggestions? Units turns on but immediately turns off after about 30 seconds and is just blowing hot air.

Sonyacv by Community Member
  • 117 Views
  • 1 replies
  • 0 kudos

3d Gen thermostat

I am in a new house with a 3d Gen nest thermostat. Professionally installed & less than 6 months old. Since Google bought Nest the product is inconsistent at best. The camera & works & never drops offline but the thermostat is very sketchy. It keeps ...

Carolmcp by Community Member
  • 126 Views
  • 1 replies
  • 0 kudos

Nest app for learning thermostat

The app says it is offline, but the thermostat says online. I have tried to load this well over a dozen times and have read all the directions and all the fixes, but it will not take the code. a message says it is the wrong code. It worked well until...

help3 by Community Member
  • 85 Views
  • 1 replies
  • 0 kudos

Resolved! Conventional system not cooling

Hi, I have a 4 wire conventional system with a jumper on R and Rc (no common wire - but will install the nest power adapter when it arrives). My issue is that my system doesn’t cool when the nest installed.My nest wiring is Red wire =R, Green wire = ...

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Nest learning thermostat gen 3

This is my second Nest thermostat in 3 years the battery's do not a hold a charge. It is wired in to an electrical out and for almost a year it is working fine then the battery starts to drain and even though it is still hooked to 110 power the batte...

Twojaxsa by Community Member
  • 369 Views
  • 10 replies
  • 0 kudos

Google Nest Heat during Rush Hour

Does anyone else have issues during rush hour where the heat kicks on instead of running AC? During the summer rush hours I have my hand up to the vent and they are hot and I can smell the furnace kicking on. Any idea what is happening? Hvac runs nor...

Jahwarski by Community Member
  • 105 Views
  • 1 replies
  • 0 kudos

Google Nest Thermostat Warranty

I need help getting a replacement or refund for my nest thermostat. I've put in three different warranty requests for the same product to get someone to contact me, but it's been over two weeks and I haven't heard anything from anyone. No phone calls...

installing nest power connector

i am a 69 year old female who does not know electrical at all and cannot install my power connector. i need a technician or someone to install it for me. Help Cie#

momdrea3 by Community Member
  • 120 Views
  • 1 replies
  • 0 kudos

Nest Thermostats help

My thermostats shuts the cooling off completely while we are not home. The house gets up to 85 degrees. I have adjusted all the preset temperatures to 69 comfort, 75 eco. What can I do to get it to maintain temp while away?

Perry1234 by Community Member
  • 108 Views
  • 2 replies
  • 0 kudos
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