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Nest Thermostats

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Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4524 Views
  • 0 replies
  • 5 kudos

Resolved! New phone Nest App issue

First of all, my old phone can connect to my thermostat through the app. I can connect to the thermostat through Google Home on the new phone. I can connect to the thermostat through a web browser on the new phone. I have no hardware issues with the ...

Nest thermostat and heat pump settings

More of a Software issue here I think. The setting for the heat pump isn’t low enough. the intelligent heat pump range does now allow for cold climate heat pump that goes to -30 I think it says 10 degrees nothing in the minus temps. Newer heat pumps ...

1DBB by • Community Member
  • 1283 Views
  • 5 replies
  • 0 kudos

Fan speed issues

The fan speed slows down intermittently on my single stage furnace while running the ac. I have 2 furnaces and the issue follows the thermostat. The nest controls do not have a fan speed setting option. This issue is not present with my prior thermos...

JackIV by • Community Member
  • 200 Views
  • 1 replies
  • 0 kudos

Google Thermostat keeps going into eco mode

I purchased and moved into my current house in June. The house had a Google thermostat already installed, so I am not sure what version it is. I think it is a model 1.4. I have turned off the home/away settings, wiped out the schedule, and tried ever...

Nest thermostat help

I'm not sure which Nest thermostat we have as it was in our house when we bought it. I have cleared previous schedules and have set the temperature to 72F. I continue to come home to the house being above 72F and it is not actively cooling. I don't u...

Rush Hour Rewards Unenrollment

Hi all,We recently received a notification saying "Power Savers Texas scheduled an Energy Rush Hour today" and a time frame. The issue is we have no recollection of signing up for this. There's also no way to disable it through the Nest app or websit...

dbsnola by • Community Member
  • 798 Views
  • 1 replies
  • 0 kudos

Unable to sign in or reset password for Nest app

I have just got a new phone so I got signed out of Nest app. I am now not able to log back in or reset the password…the log in details are definitely correct. I get the message ‘invalid token’ when I try and create a new password. I have reset the th...

JV123 by • Community Member
  • 424 Views
  • 2 replies
  • 1 kudos
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