Nest thermostat losing wifi connection on app only

[Ravox]

This was happening occasionally before but now is happening all the time can’t control Nest from app says thermostat is offline, when checking the thermostat it shows as online, I need to do a reset and goes back to normal on the app… them after few hours happens again and need reset the thermostat, why this is happening all the time? What can I do to fix this annoying issue? 

[Jenelyn_O]

Hi Ravox,

Thanks for reaching out. I'm sorry for the trouble this has caused you. Connection interference could cause your Nest Thermostat to go offline in the app such as cordless phones, Bluetooth devices, baby monitors and other Wi-Fi devices. 

A few questions: were there any instances that your thermostat shows low power? How far away is your thermostat from the router? Also, try to use different mobile devices and install the Nest app and see if it would show offline.

Best,

Jenelyn