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Nest thermostat not brining entry code

Soaib
Community Member

Hi 

Just recently got a new nest 3rd gen thermostat, it connects to my wifi fine, but showing 0mps ping. I have tried to change this on my hub using 192 login, still unable to get it sorted on wifi. I am using my mobile hot-spot which works fine need to connect to my wifi

1 REPLY 1

Jenelyn_O
Community Specialist
Community Specialist

Hi Soaib,

 

Thanks for reaching out — I'm sorry for the delay and sorry to hear that you encountered an issue with your Nest Thermostat connection. 

 

Let's sort this out:

 

  • How far is your Nest Thermostat from the router?
  • Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near your thermostat? Those devices could interfere with the Wi-Fi or Bluetooth signal.
  • If your Wi-Fi router is dual-band (supports both 2.4 GHz and 5 GHz signals), your Nest Thermostat may connect to one band better than it connects to the other band, depending on your surroundings. Do you know which channel it was connected to? 

Also, please share with us your thermostat's power reading.

 

You can follow this guide:

 

  1. Go to your thermostat Quick View menu.
  2. Go to Settings.
  3. Look for Technical Info.
  4. Select Power.

 

Best,

Jenelyn