Nest thermostat not connecting to phone or wifi network

[nicoledp2603]

This is the second nest Thermostat E that we have had, the first one was replaced as it was faulty. This one will neither connect to our phone TD023 error nor will it connect to the WiFi all the T004/8 etc. error codes. I've called out WiFi provider, everything is as per the Google manuals and info we have been given by google. What is the problem? Is this product problematic?

[aatienza]

Hey nicoledp2603,

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. The TD023 error can occur when your thermostat is unable to connect to your phone or tablet over Bluetooth. Follow the steps below and let us know how it goes.

1. Make sure that the thermostat is powered on.
2. Move your phone closer to the thermostat.
3. Reset the account connection on your thermostat. Note: Reset of account connection varies on different thermostat models. Make sure to do a reset connection, and not perform a factory reset of your device.

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

[nicoledp2603]

Hi, we have tried this multiple times. I've reset the thermostat and still only have a little House picture on the screen. Every time we try to connect to the WiFi we get various T0004/8 etc. messages. It will not connect to either of our Pixel 6 pro phones, it appears not to work at all. This is the second one we have had. It too appears to be faulty. I have also followed all the guides online, contacted my wifi provider and all settings are as they should be. Please advise?

[Jhonleanmel]

Hi nicoledp2603,

I'm sorry to hear that you're still having an issue with your Google Nest Wifi. We'd like to take a deeper look into this — could you fill out this form and let us know once you're done?

Thanks,
Mel

[nicoledp2603]

I have completed and sent off the form.

[Markjosephp]

Hello there,

Thanks, Mel and Archie, for the help.

We got your form, @nicoledp2603! Thanks for filling it out. Our team will reach out to you via email anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Best,

Mark