Nest thermostat not cooling properly

[pfeiffer124]

Thermostat-1.4

Worked all winter heating the house. I have gas heat. Switched over to AC, the unit turns on outside but the fan inside never turns on. Is this a setup issue, wiring issue, or hardware issue? 

[pfeiffer124]

Update. I can run the inside fan manually in heat mode. If I start the fan timer while in heat mode, then switch it over to cool, now the fan outside will not turn on. So I either can the outside unit to run OR the inside unit to run, but not both. 

[Markjosephp]

Hello pfeiffer124,

Thank you for taking the time to let us know about your inquiry. I'd love to know more about this.

How did you wire your thermostat? Could you share with us a photo of your thermostat's wiring? Also, please check its power readings in the Technical Info settings if you have the Nest Learning Thermostat or Nest Thermostat E, or the Equipment settings for the Nest Thermostat 2020 model.

I'll look forward to your response.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Mark

[Dan_A]

Hey there pfeiffer124,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[pfeiffer124]

Thermostat is wired correctly. Confirmed with Google customer service rep over the phone. I'm installing the old thermostat. 

[Markjosephp]

Hello there,

I'm sorry you have to experience this, and we hope you can have a better time. Do you have any support ID numbers so I can review how your thermostat was labeled?

Thanks,
Mark

[Markjosephp]

Hi pfeiffer124,

I'm checking back in — how's it going? Still need our help?

Regards,

Mark

[Markjosephp]

Hello pfeiffer124,

It has been a few days since your last reply, and we're going to lock the thread within 24 hours. If you have any questions, please feel free to create a new post.

Regards,

Mark