Nest thermostat not fully set up

[Thegeg]

I have installed a new nest thermostat. At the end of the installation it says the thermostat is connected and ready. But every time I try to open it in google home app it says it is not fully installed and needs to be reinstalled.   I’ve done this 5 times now.  What is the problem?

[Thegeg]

I guess it took asking the question.  It finally connected after 1 1/2 hours.   This should be documented somewhere 

[jenniffert · Accepted solution]

Hi Thegeg,

Thanks for reaching out to the community! I understand that you had to reinstall your new Nest Thermostat multiple times because of the 'not fully set up' message, that the process took 1.5 hours to complete, and that you noted there was no documentation covering this kind of issue.

I appreciate you sharing this important update and your experience, as your feedback helps us to continue improving our products. I’m glad to hear that you finally got your Nest Thermostat connected in the Google Home app.

If you need more assistance in the future please feel free to post again.

Best regards,

Jenniffer