Nest thermostat presets gone

[Greghodg]

Presets have disappeared in the app, as in, there is no way to select a preset.  There’s supposed to be a little thermometer with a plus next to it, and there was last time I used the app a couple of weeks ago.  It’s no where to be found now. 

[ovidioj]

Hello @Greghodg, 

Thank you for posting. 
It's frustrating when app features disappear unexpectedly. I appreciate your effort. To troubleshoot this, please provide the following information:

• What type of thermostat do you have? 
• What app are you having issues with? 
• Did you try any troubleshooting steps?

While I gather more information, you can try the following:

1. Check App Settings: Look for any settings or preferences related to presets or customization.
2. Update App: Ensure you're using the latest version of the app.
3. Clear App Cache and Data: Delete the app's cache and data to reset its settings.
4. Reinstall App: If the issue persists, uninstall and reinstall the app.

If these steps don't resolve the problem, please let me know so I can provide further assistance.

All the best, 
Jorge