Nest thermostat "searching: no networks found yet"

[loquacious_boy]

Hello, I have a nest model a0013 that is no longer detecting any networks. I own 4 of these and am familiar with the setup and troubleshooting. I believe this unit's WiFi card has gone bad. How do I go about getting a replacement?

Thank you,

Chad

[Anonymous]

Check the warranty of your device first, or do you remember the exact year you bought it? You'll have to call their support for replacement, if your device is within warranty.

[Jenelyn_O]

Hi there,

@loquacious_boy, we saw your post and wanted to chime in — I'd love to know more about it.

A few questions: are  you getting any message or code on your thermostat network settings? Could you please give us a rundown of all the steps you've done. Also, have you tried the steps on this guide?

I'll look forward to your response. 

Thanks for your help eveluna.

Regards,

Jenelyn

[Jenelyn_O]

Hi loquacious_boy,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[loquacious_boy]

I contacted Google nest directly and went through all the troubleshooting. They said the WiFi card is not working and that's it's out of warranty. Their suggestion is to buy a brand new one. I informed them I couldn't afford a new one and they said that was the only option they could present to me. 

[Jenelyn_O]

Hi loquacious_boy,

Thanks for the update and for taking the time to troubleshoot your device with our support. You can still use your thermostat for your system manually even if it's not connected to any Network or you can visit this link to check for any promotions or discounts. 

Please let me know if you have any questions or concerns. 

Best,

Jenelyn

[Jenelyn_O]

Hi loquacious_boy,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Jenelyn

[EmersonB]

Hi everyone,

@loquacious_boy I'm dropping by to ensure that everything is covered here. How's it going with your Nest Thermostat? Were you able to control your heating and cooling system while it's disconnected from your Wi-Fi network? In case you have an update, you know where to find us.

I appreciate the help, eveluna and Jenelyn.

Regards,
Emerson

[EmersonB]

Hello loquacious_boy,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson