Nest thermostat reading the wrong inside temperature

[CZ88]

Do not buy this product. I bought the Nest back in December 2022. I got sidetracked and installed in April 2023. Well it quit working on December 16th, 2023, and the techs won't replace as the warranty expired on December 9, 2023, and directed me to their store to buy a new one. Im done with Google and their subpar products.

[Markjosephp]

Hello CZ88,

We appreciate you taking the time to share your experience with the Nest Thermostat. It's disheartening to hear about the issues you faced with the thermostat and the challenges in obtaining support after the warranty expiration.

If you wouldn't mind, can you share your support ID number from your previous contact with us so we can check how the conversation went through and seek out available options?

I'd be happy to take a look into this for you. I look forward to your response.

Regards,
Mark

[CZ88]

5-1183000035784 that's the reference number.

[Markjosephp]

Hey there,

Thanks for sharing your support ID number. We'd like to investigate this further and try to make things right.

Could you please fill out this form with the needed information? A member of our senior support team will be in touch via email to help. Let me know once you're done.

Best,
Mark

[Markjosephp]

Hello again,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Thanks,

Mark