W5 error can’t fix

[cfarmersbmaine]

how to reach best support tried all efforts. Please help

[Jenelyn_O]

Hi cfarmersbmaine,

Thanks for reaching out and for being a step ahead of us. A few questions: what type of Nest Thermostat do you have? Also, in what country are you located? Please list down the troubleshooting steps you've already tried. 

Best,

Jenelyn

[cfarmersbmaine]

3rd gen. Learning thermostat

United States. 

reset thermostat

erased fully and then reinstalled thermostat

reset and rebooted router

swapped locations between two same thermostat

My deduction is that the WiFi antenna or something in the thermostat has failed.  I’ve ran every other option.    Is it possible to get a replacement for this thermostat 

[Markjosephp]

Hello everyone,

I'm dropping by to make sure everything is covered here.

Thanks for the assistance, Jenelyn.

@cfarmersbmaine, we appreciate all the steps you have taken. We'd be happy to take a look at this for you. Could you please fill out this form with the needed information? A member of our senior support team will be in touch via email to help. Let me know once you're done.

Warm regards,
Mark

[Markjosephp]

Hi cfarmersbmaine,

We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!

Thanks,

Mark

[cfarmersbmaine]

Hi I’ve submitted thanks for any help

you can provide 

[Markjosephp]

Hey cfarmersbmaine,

Thanks for completing the form. Soon, a member of our senior support team will contact you via email. So please keep an eye out for any updates and continue the conversation there for the process.

For any future questions or concerns, feel free to start a new thread—we're always here to help!

Warm regards,

Mar