01-16-2024 07:03 PM
I had my Neat thermostat working perfectly for 8 months and then suddenly out of the blue the wifi connectivity stopped working. I connected with the support team and followed all the resolution steps but still didn’t work. Support team ordered a replacement which was received today. The replacement thermostat firstly came with completely discharged battery so had to charge it using usb. Once it had substantial charging attached the display to the base and it keeps on saying “please remove it from base and reattach again”. Tried doing it multiple times but it’s still not working. So to troubleshoot I put in the old display again and it attached immediately without any issues. Really tired and frustrated with these thermostats.
01-20-2024 09:27 AM
Hi Mansavig,
Yikes! Let's see what's going on. Are you located in North America or Europe? And what type of Nest Thermostat do you have? Also, follow these:
Let us know how it goes.
Best,
Zoe
01-23-2024 03:42 PM
Had the same thing happen, W5 error on the original device and now I’m on my 2nd replacement because the first one did this and now the second replacement is doing this as well.
What’s funny is the original device works just fine when I plug it back onto the wall (aside from the wifi being broken) but the replacement device continues with this nonstop cycle.
Customer care has been completely useless with this one.
02-08-2024 09:49 AM
Hey dougsbeard,
We haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
Thanks,
Renz
01-31-2024 02:22 PM
Hi everyone,
@dougsbeard, we're sorry for any trouble this may have caused you. I appreciate you posting and updating us on your efforts to address your concern and find a fix. The team would like to learn more about this. Please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.
Thanks for the help here, Mark.
Cheers,
Renz