Nest thermostat will no longer click into base

[Briancblessing]

Hello,

My nest unit will no longer click into its base. One of the tabs has become very brittle and broke off while trying to seat it onto the base.

It has worked just fine for a few years now and I just noticed it was kinda coming off the base just on the top of the unit. While trying to push it back on the tab busted off.  Is there a way I can purchase the back of the thermostat with the tabs? It’s the white plate on the backside of the thermostat.  Or is there anything else you can do to help me with this situation?

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the delay. Could you please take a photo of your Nest Thermostat showing the broken tab? It will also help us to identify what type of thermostat you have.

Best,

Jenelyn

[Markjosephp]

Hello Briancblessing,

I'm checking back in — how's it going? Have you managed to take a photo of your thermostat? If possible, please share with us both the base plate and the back of the thermostat display.

We'll look forward to your response.

Regards,
Mark

[Markjosephp]

Hi Briancblessing,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark