Nest thermostat will not connect to wifi

[willowbend1628]

I have tried everything to connect my thermostat to wifi. Help!

[maedacortez]

Hi Willowbend1628,

Thanks for reaching out. I understand your Nest Thermostat can't connect to Wi-Fi, and I know this can be frustrating when your device isn't working properly. Don't worry, I'm here to help! Before we proceed, I need to ask a few questions to better understand your situation:

• What Nest thermostat model do you have?
• Does the thermostat display show any error codes or messages?
• Can your other devices find your Wi-Fi network name ?
• Do you only have one Wi-Fi network, or are there others?
• How far away is the thermostat from the router?
• What's the software version of your thermostat?
• Are you controlling your thermostat from the Nest or Google Home app, or the thermostat display?

I'll be waiting for your response.

Regards,

Manuel

[willowbend1628]

I have the learning thermostat, the thermostat does not display any error codes or messages. All items in my home are connected to wifi. the router is very close to the thermostat. I am controlling the thermostat from the wall. I am not sure how to answer the question of the software version.

[maedacortez]

Hi Willowbend1628,

Thanks for replying. To check the software version, please follow these steps: go to Settings > Software and check if it says "Update." If not, everything is okay.

I recommend visiting this link for troubleshooting steps: Troubleshoot steps: thermostat doesn’t show your Wi-Fi network. Try the troubleshooting steps there and let me know if they help.

Additionally, I recommend activating your mobile hotspot and trying to connect your Nest thermostat to it. If it doesn't connect, please let me know.

I'll be waiting for your response.

Regards, 

Manuel

[willowbend1628]

I have tried all the troubleshooting steps. my thermostat says update. I don't understand the mobile hotspot?

[maedacortez]

Hi Willowbend1628,

Thanks for trying the troubleshooting steps. As for your question about a mobile hotspot, it's essentially your smartphone acting as a mini Wi-Fi router. It uses your smartphone data plan to create a Wi-Fi network that other devices can connect to.

Please try connecting your Nest Learning Thermostat to your mobile hotspot. If your Nest Thermostat still can't find or connect to the hotspot, please let me know.

I'll be waiting for your response.

Regards, 

Manuel

[willowbend1628]

it did not connect to my mobile hotspot. 

[maedacortez]

Hi Willowbend1658,

Thanks for letting me know and for trying all the troubleshooting steps. Please fill out this form. Once you complete the form, I will escalate your case, and one of our specialists will contact you soon.

Please let me know when you've filled out the form.

Regards, 

Manuel