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Nest thermostat won’t find any wifi

rgaila
Community Specialist
Community Specialist

‎08-30-2021 11:36 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Shetal Gohil 

Nest thermostat won’t find any wifi.  All other best devices are connected battery is at v3.92 and it was working fine until last night

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rgaila
Community Specialist
Community Specialist

‎08-30-2021 11:36 AM

Hi Shetal, 
 
My sincere apologies for the delayed response, and sorry to hear about your WiFi connectivity issues! It's always frustrating when a dropped network is involved. I'm happy to look into this for you. 
 
Can you provide a few details for me? 
  • When did this behavior start? Does the thermostat connect at all, or does it remain offline? 
  • Is your thermostat updated to the latest software version? (1.0 for Nest Thermostat; 6.1 for E and Learning models) 
  • Which troubleshooting steps have you tried? 
I look forward to your reply and am hopeful we can solve this issue together. 
 
-From Ai, Community Specialist.
 
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