After charging our thermostat, we attached it to the base and it keeps asking us to remove and re attach. After that didn't work we reset it but pressing it for ten seconds and releasing then turning it back on. Still reads the same error. Remove and reattach. This is not the first time we've recharged it so don't understand what the issue could be now. Someone please help 😫
We're sorry for the trouble this may have caused you — let's see what's going on.
A few questions: did you notice any wire reports or message codes on your thermostat prior to the problem? What type of Nest thermostat do you have? Here's your reference. Also, please give these steps a try:
Let me know how it goes.
I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.