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Nest thermostat

SHEENA617
Community Member

Please help me get my thermostat on 

8 REPLIES 8

Houptee
Silver Product Expert
Silver Product Expert

Is it installed yet? Did it ever work?

If you just need heat on and it is already installed you tap edge scroll to flame logo and tap again.


Houptee -- NJ Master HVAC Licensed Contractor

ladydicowgrl
Community Member

Mine worked for 2 years now it is saying "No Power" so I tried some of the trouble shooting things  1 of them said to delete the devise.  so I did but now the Google home APP won't detect the wires even though I have pulled out and put back several times.  so is my NEST no good anymore?? Thanks for your help.

 

Houptee
Silver Product Expert
Silver Product Expert

Check the power is on to your heating system. Sometimes there is a wall switch like a light switch near the unit or at top of the stairs. And check breaker is not tripped in the electric panel for the heating system.


Houptee -- NJ Master HVAC Licensed Contractor

ladydicowgrl
Community Member

No breaker off or switch flipped off. 

Houptee
Silver Product Expert
Silver Product Expert

You can try to charge it with a phone charger and micro usb cable possibly the battery died.

Do you have a C wire connected when you pull it off? C wire keeps battery charged up.


Houptee -- NJ Master HVAC Licensed Contractor

Markjosephp
Community Specialist
Community Specialist

Hi folks,

 

I wanted to stop by and see how I could help.

 

Thanks for the assistance, @Houptee.

 

@SHEENA617 and @ladydicowgrl, I'd be happy to take a look into this for both of you as well. Do you mind me asking what type of Nest thermostat do you have? Also, are you getting any wire reports or message codes so we can determine what might have caused the issue? 

 

Have a look at this guide to troubleshoot when your Nest thermostat won't turn on and let us know if that helps.

 

Best regards,

Mark

Hello there,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you need more help or if you have any other questions or concerns.

 

Best regards,

Mark

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel