Nest 3rd Gen - Not responding properly - App works

[BASTONE1]

My Nest 3rd Gen thermostat is acting up when using the actual thermostat.  The responsiveness when turning the dial or pressing on it is very glitchy, and regularly prompts what appears to be a reboot - with the Google logo - just by turning the dial or pressing on it.   The battery level looks ok.  The system works flawlessly via the iOS app - no issues, no rebooting, etc., the issue is solely related to trying to use/adjust the settings on the physical thermostat.  Any suggestions?

[LWheeler]

Following for a solution. Mine is doing something similar 

[jtorrez983]

Did you receive any solutions?  My nest is doing the same thing

[LWheeler]

They replaced my thermostat. The new one works great

[Markjosephp]

Hi folks,

I wanted to stop by and see how I could help.

@LWheeler, thanks for posting and for keeping us in the loop on what you've done to have your concern resolved. If there’s anything else I can help you with, please let me know.

@jtorrez983, I'd be happy to take a look into this for you. Could you tell us more about what's happening with your Nest thermostat? 

Looking forward for your response.

Thanks,

Mark

[EdwardT]

Hi folks,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[Jhonleanmel]

Hi everyone,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,
Mel