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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 0 replies
  • 6 kudos

Wiring a nest

 My system has a black and brown wire that I don’t know where they go. I also see an orange wire not in use. Need help as the best I got only has 6 ports.

Rcevallos by Community Member
  • 3 replies
  • 0 kudos

Nest thermostat

I tried to reset my nest thermostat and it went off and came back on with this message. Continue setup in Google home app but I have not found the right process

Rahall by Community Member
  • 3 replies
  • 0 kudos


I am wondering if the Nest thermostat is compatible with my current system. The wires are solid and not stranded. 

mike27 by Community Member
  • 5 replies
  • 0 kudos

Resolved! have a wire that was not connected to my original thermostat

The wires coming out from the wall were a red green white yellow and blue. The red wire has an hard jumper on the back of the thermostat from rc to r. The blue wire was not originally connected to my thermostat. Just wondering if I should be connecti...

Forgot password not working

I got logged out of my nest account and the Forgot password link is not sending an email. I’ve checked the spam folder and nothing. Any ideas?

Gem1387 by Community Member
  • 3 replies
  • 1 kudos

Compatibility Photo

 Is this compatible to install a nest thermostat? Tried the compatibility tool but had all wires except for the CK1thanks in advance

Squidmont by Community Member
  • 3 replies
  • 0 kudos

Nest works but does not start the boiler.

My boiler does not start anymore when turning the temperature on Nest. nest seems to be connecting fine to the device but does not start the boiler. any idea?

GMahaut by Community Member
  • 4 replies
  • 0 kudos

Says its cooling but randomly starts heating

The thermostat starts off fine, blowing cold air when nest is set to cool, however after a few hours it will randomly start blowing out heat instead and the house just keeps getting hotter thinking it is cooling.Carrier  model fb4cnp030New thermostat...

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Jludo by Community Member
  • 4 replies
  • 0 kudos
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