Nest thermostat

[Paul282]

Just moved into a house that had nest already installed, I've downloaded the app to set it up but I can't link up the thermostat to my app as it is registered with the old home owner. Would reseting the thermostat to factory settings resolve this?

[David_K · Accepted solution]

Yes, you'll need to reset it first. Try these steps:

1. On the thermostat, press it to open the quick view menu, tap the Settings cog > Reset > All Settings.
2. Once reset, on the Nest app home screen, tap the Settings cog.
3. Tap Add product. The app will switch to a camera view to scan the thermostat’s QR code.
4. On the thermostat, press it to open the quick view menu and tap the Settings cog.
5. Turn the ring to select Nest app and press to open it.
6. Select QR code. Your thermostat will show you a unique QR code to scan with the app.
7. Follow the remaining steps in the Nest app.

[Paul282]

Thank you for your reply David, I'll be giving this a go this afternoon. Didn't want to do it before getting some advice 

[EdwardT]

Hi folks,

@David_K, thanks for the help!

@Paul282, how's it going with your Nest Thermostat? Were you able to try the steps that David provided? Let us know the results.

Thanks,

Edward

[Paul282]

Hi Edward,

I did what David had suggested and it all worked out perfectly, I was able to get the app linked up and connected to my account.

[MelbaDT]

Hey Paul, 

Awesome — we're glad to hear that you've got it back up and working as it should. Feel free to let us know if you have more questions in mind. 

Best, 

Melba

[MelbaDT]

Hi, 

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.

Best, 

Melba