02-07-2023 09:51 PM - edited 02-07-2023 09:52 PM
I have 3 nest thermostat , one of them it keep show me offline on the app but it is connect to the internet when I check the device
02-12-2023 09:57 AM
Hi Fashion13,
Thanks for reaching out — I'd love to help.
The Nest Thermostats disconnect to the Wi-Fi if it experiences low battery issues. The wires connected to the thermostat help to fill the needed voltage in a period of time to reconnect to the Wi-Fi.
Please check out this guide:
Let me know how it goes.
Best,
Jenelyn
02-15-2023 10:13 AM
Hi Fashion13,
I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Best,
Jenelyn
02-16-2023 10:33 AM
Hi Fashion13,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
Best,
Jenelyn