Nest thermostat

[Captmercer]

New nest thermostats.  The cool option is not showing up ? 

[Jake]

Hey there,

I wanted to follow up and see if I could be of any help. I found an article with more details. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Captmercer]

Hey thanks I will try.  Sorry for delay. Couldn’t find post.  I’m computer challenged 

[Jenelyn_O]

Hi there,

Checking in — were you able to see the option for cooling in your Nest Thermostat? Please let us know if you're still having trouble finding it, as we'll be willing to assist you further. 

I appreciate your help, Jake. 

Thanks, 

Jenelyn

[EmersonB]

Hello everyone,

@Captmercer, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

I appreciate the help, Jake and Jenelyn.
 
Regards,
Emerson

[Jake]

Hey Captmercer,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[Captmercer]

No sir.  But I’ve been out of town.  I just don’t think my A/C works with this nest.  

[Jake]

Hi Captmercer,

Do you mind me asking which type of Nest Thermostat you own? Have you tried lowering the temperature to see if the device cools? Please let me know, as I want to make sure you are able to cool your home.

Best regards,

Jake

[Captmercer]

Hello not sure cause I’m not home. But I can lower temp.  But bottom line is there is no cool option.  If I lower then heat just doesn’t come on.  Thx 

[Jake]

Hey Captmercer,

When you are home next, would you mind checking your settings. You should see temperature mode. Once selected, it should give you the option to change it from heat to cool. Let me know if you have any trouble seeing that.

Best regards,

Jake

[Jake]

Hi there,

I wanted to follow back up with you. Were you able to check your settings? Let me know if you are still having trouble switching modes.

Best regards,

Jake

[Captmercer]

No sir.  There is no cool mode ?

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for the help here, Jake.

@Captmercer, the reason why there's no cooling option in the temperature mode is that either there is no wire connected to the Y/Y1 terminal or there is but the tab isn't pushed down to hold the wire. Please check your thermostat's base and inspect the cooling wire to ensure it is properly connected.

Keep me posted on how it goes.

Regards,

Mark

[Markjosephp]

Hi Captmercer,

Giving this a friendly bump. Have you managed to inspect your Nest Thermostat's base? I'd be glad to hear from you — I'd like to make sure everything is working.

Best,
Mark

[Jenelyn_O]

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Thanks,

Jenelyn