Nest thermostat

[Tanner1]

Nest thermostat freezes during setup at location screen ie; dining room.

 Allows me to select dining room, then freezes. Doesn’t allow Going back or forward, only way to move is to close app out by swiping up. 

[JanetK]

Having the same issue! Trying to find a resolution.

[Jenelyn_O · Accepted solution]

Hi folks,

Thanks for reaching out. I'm sorry for the delay. We're aware of the issue, but in the meantime could you please try to reinstall your Nest app and proceed with the setup process again? If the issue persists, just wait on the page where it froze for 5-7 mins to see if it would go through after the said time. 

Best,

Jenelyn

[Jenelyn_O]

Hi there,

@Tanner1 and @JanetK, I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[JanetK]

Thank you for following up! We did what you suggested and waited 5-7 minutes on the frozen page and also moved the cell phone to a location where we had a better wifi connection and it worked! We are now up and running. Thanks again!

[JanetK]

Jenely, Thank you for following up! We did what you suggested and waited 5-7 minutes on the frozen screen and also moved the phone to a location where we had a better wifi connection on cell phone and it worked! We are now up and running. Thanks again!

[Jenelyn_O]

Hi JanetK,

Thanks for letting me know. I'm glad to hear that. Please feel free to create a new thread if you have any questions or concerns, as we'll be willing to assist you from there.

@Tanner1, you can follow the troubleshooting steps as well.

Cheers,

Jenelyn

[Jenelyn_O]

Hi Tanner1,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

Best,

Jenelyn

[Jenelyn_O]

Hey Tanner1,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn