Nest thermostat

[deanwithcombe]

It's stuck on the logo home with a arrow on it  

[zoeuvre]

Hi deanwithcombe, 

Yikes! Let's sort this out. A few questions: 

1. Are you located in North America or Europe?
2. What type of Nest Thermostat do you have?
3. Did you try using the Help Center or troubleshooter before contacting support? If so, which steps have you tried already?
4. Could you send us a photo of what the thermostat exactly shows so we can take a closer look?

Keep us posted. 

Best,

Zoe