Nest thermostat

[Mike2329]

Hi there, 

For a few weeks now my nest thermostat has been playing up, first it was that it could not connect to internet anymore which after trouble shooting everything recommended online, it still could not connect again. 

But shortly after (2 weeks later) the stat kept resetting the time and date every few days. And now I've noticed it's because it keeps losing power which is why it keeps resetting. We currently have it free standing on usb not wired to the heat link.

But the last 2 days it runs out of power before you can even reset the date and time and powers down.

We have move it to various plug sockets around the house to double check it's not the plug or sockets but I feel tomorrow the stat my not even be usable? 

Can anyone assist me with some advice please?

Thank you 

[TudorL]

Hi there and thanks for reaching our Community. I'm sorry to hear about your issue, but I'll do my best to help you out. Let's try to charge the thermostat off the base. Please remove it from the stand and charge it like a phone for at least 90 minutes, then let me know if the thermostat is responsive. 

[AlexD]

Hi, I wanted to check in. How's it going with your device? Let me know if you need further assistance. 

[Mike2329]

Hi there, 

Sorry for the late response. Yes I have tried to remove the thermostat and charge for a full 90 minutes, but unfortunately there was still no response, it comes up with the home screen (house symbol) and just sits on that for a while but then shuts down again, and keeps going round like that. I have been using the button on the heat link to get heating so far because I can't get the stat to come online properly.

[AlexD]

it's good to hear that you can use the manual mode on the Heat Link to activate your system. Would it be ok if I reached out to the email associated with your account here so I can create a case on our end? 

[Mike2329]

Yes that would be fine, thank you 

[Mike2329]

Hi Alex,

I was hoping to have had a response by now on my thermostat as it's been 2 weeks from your message and 4 weeks without a working stat. Could you please help me as to what I should do next please?