Nest thermostat

[MJ12]

My app changed and I now only see home or away. It's not letting me change temp, see history, set schedule, etc. I may have migrated to Google account but I don't see the nest product in there and Nest is not one of the choices to download, lots of other thermostat products but not nest. Please help me.

[Markjosephp]

Hello MJ12,

I understand the frustration you're experiencing with your Nest app. It seems like there might be a few issues with the recent changes and migration to a Google account. To help you resolve this matter, here are some steps you can try:

1. Ensure that you are trying to login with the correct email address associated with your Nest Thermostat. You can try "Sign in with Google" and "Sign in with Nest.".
2. Make sure you have the latest version of the Nest app installed on your device. Try uninstalling and reinstalling the app.
3. Double-check that the migration to your Google account was successful. If not, you may need to go through the migration process again.
4. While troubleshooting, check if there are alternative settings or options by going to the Nest Web app page and use the same credentials linked to your thermostat.

I hope this helps, and your Nest app will return to its full functionality soon. If you have any further questions or encounter new issues, feel free to reach out for more assistance.

Warm regards,
Mark