Nest thermostate E battery

[magmuj19]

I have recetly experienced low battery on my nest thermostate. I googled and youtube a few solutions for this issue but I'm still experiencing a low battery. I used a usb cord to charge the nest thermostate and it doesnt seem to fully charge 

[zoeuvre]

Hi magmuj19, 

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. 

A few questions: Is the cable you used to charge the Nest Thermostat E a micro-USB cable for charging? Have you checked if that cable works with other devices? For how long did the Nest Thermostat E last after charging it? Also, can you help me with your Nest Thermostat E's power reading?

1. To open the Quick View menu, press the thermostat’s ring.
2. Choose Settings.
3. Turn the ring to highlight Technical Info then press the ring to select it.
4. Select Power. 
   • Battery
   • VOC
   • VIN
   • IIN

I'll look forward to your response.

Best,

Zoe

[zoeuvre]

Hi there, 

I wanted to check and see if you managed to see the information I shared. Please let me know if you have any questions from here. I would be happy to assist and make sure you are good to go.
 

Thanks,

Zoe

[Dan_A]

Hey there magmuj19,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan