Nest thermostats Should have left the old app alone. It worked flawlessly.

[AZJim]

I'll just have to switch since they now have other Thermostats that you can control with apps. You should of just left it alone.

[Frustratedddd]

Mine still does, and I use the original Nest app from years ago, what app are you using?

[Jeremyg]

Hi @AZJim,

Thanks for reaching out to the community. We appreciate your interest to know why you cannot control the thermostat in the app. But no need to worry; help is here.

Additionally to the questions made by @Frustratedddd. I need to know a few things about your thermostat in order to provide you with a better resolution.

• What Nest thermostat model do you have? For your reference, you can check out this article on how to tell which Nest thermostat you have.
• Do you have the Nest thermostat added to the app?
• Do you still can control the Nest thermostat to the app? 

 I'll be waiting for your response; any additional details you can provide will be helpful.

Best regards,
Jeremy.