Nest warranty no response

[croben66]

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its been over three months since I returned the thermostat under confirmed warranty replacement and it was received. They charged me for the new thermostat. Still no response? I’ve done my part. 

[tajennifer]

Hi croben66,

Thanks for posting. I understand the frustration that you are experiencing with the Nest Thermostat replacement charge that you have. We are sorry for this situation. In this case, the team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there. 

Best regards,

Jenny