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Nest won't connect ro wifi

Rybrewe
Community Member

For the past few months our downstairs nest thermostat won't connect to wifi. We've followed all of the steps and even did the factory reset to no result. We switched it with the upstairs unit and it still doesn't connect.  The upstairs unit remains connected in the downstairs outlet but the downstairs unit still won't connect in the upstairs outlet(hope that wasn't too confusing).

3 REPLIES 3

EdwardT
Community Specialist
Community Specialist

Hi Rybrewe,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with connecting your Nest Thermostat to your Wifi. I'd love to know more about this and I have a few questions:

 

  • What type of Nest Thermostat do you have?
  • How far is your Nest Thermostat from the router?
  • Are you getting any messages when your Nest Thermostat fails to connect to the Wifi?

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Rybrewe,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi Rybrewe,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward