Did you get this resolved? IU have the same exact issue and the same wiring. I had the red in the Rc and moved to Rh to see if that made a difference and got a message that the Rc was missing so I switched it back.
Hey Ckquestions, LakelandLady,
Apologies for the delayed reply. Having cooling issues is never an enjoyable time. Do you mind me asking if you are running into any error codes on your device or the app? I did find an article with some troubleshooting steps for strange heating/cooling behaviors. Please let me know if that helps out, or if the issue is still present.
Sorry to hear the article was not helpful. I just wanted to be sure you were able to resolve the issue. Were you able to rewire your system and get it to work properly? Please let me know, as I want to ensure you are good to go.