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Nest

Ckquestions
Community Member

I just installed a new nest learning thermostat.  When running AC, the cooling will not kick on.  The Fan works when cooling is on and when just fan is on but the air does not cool down when cooling is on. 

6 REPLIES 6

Ckquestions
Community Member

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Did you get this resolved? IU have the same exact issue and the same wiring. I had the red in the Rc and moved to Rh to see if that made a difference and got a message that the Rc was missing so I switched it back. 

 

Jake
Community Specialist
Community Specialist

Hey Ckquestions, LakelandLady,

 

Apologies for the delayed reply. Having cooling issues is never an enjoyable time. Do you mind me asking if you are running into any error codes on your device or the app? I did find an article with some troubleshooting steps for strange heating/cooling behaviors. Please let me know if that helps out, or if the issue is still present. 

 

Best regards,

Jake

The article did not help me. My issue was that my "furnace" is a "heat pump" and the wire clearly labeled as AUX E goes into W1.

Jake
Community Specialist
Community Specialist

Hey LakelandLady,

 

Sorry to hear the article was not helpful. I just wanted to be sure you were able to resolve the issue. Were you able to rewire your system and get it to work properly? Please let me know, as I want to ensure you are good to go.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey all,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake