09-11-2022 06:53 PM
Three months ago, G Nest thermostat was professionally installed. About a month ago the thermostat disconnected from wifi and will not reconnect to wifi. My google home app showing wifi offline. Manually the thermostat work with AC unit. I did a reset but the thermostat, is now frozen and flashing "continue reset up in the google home app). I shut off the power to that thermostat and remove the thermostat from the base, and removed and replaced the battery. The same flashing " continue reset up in google home app. After several weeks, I'm at a lost... Hope someone can help
09-20-2022 05:29 PM
Hi Wolfee,
Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:
Looking forward to your response.
Thanks,
Edward
09-23-2022 05:39 PM
Hi Wolfee,
It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do.
Thanks,
Edward
09-26-2022 03:46 PM
Hi everyone,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.
Thanks,
Jeff