11-04-2022 08:36 PM
My nest learning thermostat is stuck on install, with the error message "please remove the thermostat from it's base, then reattach it." Doing so changes nothing. Holding the unit down and restarting it still gives same error message. I've noticed that the LED at the top of the thermostat that indicates charging does not blink even when I try to charge unit via a USB cable.
11-05-2022 09:32 AM
Have you heard a clicking sound when you attached the thermostat to its base? Have you tried pushing the wires further into the wall?
11-08-2022 01:32 PM
Hi folks,
I wanted to stop by and see how I could help.
Thanks for the assistance, @Anonymous.
@YaThatGuy, I'm sorry for the trouble this may have caused you — let's see what's going on.
Please let me know if that helps.
Best regards,
Mark
11-08-2022 02:27 PM
Hey thanks for the help. I was able to get a hold of nest customer support and we trouble shooted it for quite a while doing everything you listed, even managed to try a factory reset with a computer. Support rep and I came to the conclusion that I got a dud. Going to send it back and get another one.
11-08-2022 02:45 PM
Hello YaThatGuy,
Thanks for letting me know, and I appreciate that you've tried finding a fix.
It looks like we have come to a solution, so I'm going to lock this thread in 24 hours. If you have any other concerns or questions, please feel free to create a new post.
Best regards,
Mark