New Nest thermostat setup, "internal error encountered" during terms of service

[Chacha]

When I'm setting up with the Home app, I select "no" I do not have a Nest account. At the next screen, I select "I agree" to the Nest supplemental terms... thats when the error "internal error encountered" appears and just refreshes the page! Thank you in advance!

[NowSnow]

Had this happen as well on my wife's Android during setup.  Viewing the terms of service then clicking I agree seemed to get around the error.

[Chacha]

They say my issue is due to it being a G Suite account... although everything was ordered with this email and never mentioned anywhere previously 

[Ryan_G]

HI everyone,

Thanks for reaching out and we're sorry for the delay.

@Chacha, we recommend using the personal Gmail account when setting up your Google Nest devices.

Check out this link to know more.

Best regards,

Ryan

[Chacha]

This is my personal email. I own the business, and all my email comes here. I'm not going to setup another email for nest thermostats... My doorbell, security and thermostats are now standalone.

Funny though, nothing is ever mentioned about the Gsuite emails, even when ordering from that email🤣

[Ryan_G]

Hi Chacha,

Thank you for your reply.

You could follow the complete guide here to use your Google Workspace account on your Google Home app.

Note: Some Google Home app features are not available for Google Workspace (formerly G Suite) accounts. To access all Google Home app features available in your country, link a personal Gmail account instead.

Best regards,

Ryan

[Ryan_G]

Hey Chacha,

I just wanted to follow up and see if you're still in need of help? Please let me know, as I would be happy to answer any questions you may have.

Best regards,

Ryan

[Chacha]

I am not setting up another google account to link to my home account, just to make these work. Regardless of how open I make the setting for Gsuite, not everything works or syncs. I sent all 6 google items back, including the ones to be used in the business. I no longer need assistance. thank you!

[Ryan_G]

HI Chacha,

Thanks for your reply and we're sorry to hear about it.

We'd still love to see you here in the Google Nest Community and if you have any concern, let us know by creating a new thread as this one will be locked now.

Best regards,

Ryan