New Nest thermostat will not connect to wifi.

[Suprian119]

Nest thermostat is brand new I wired products correctly.  Changed batteries and I know my wifi password.  Still no connection.  Just says something went wrong. 

[Mhalla]

I am having a similar issue with my new thermostat.  I had no issue setting up the nest hub just 5 minutes ago but customer service said there is an issue with their servers and it should be resolved in 2 hours.

[Jhonleanmel]

Hi folks,

Thanks for posting ― let's get this sorted out.

A few questions: what Nest Thermostat do you have? Check this link to know more. Since when has this been happening? Also, what troubleshooting steps have you done so far?

Best,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread. 

Best, 
Mel

[KJKelNJ]

I have tried multiple times to connect. This is the initial setup. After "Connecting - Looking for Nest Thermostat" times out I get a message ""Couldn't connect - You may need to reset". Any suggestions? KK

[Markjosephp]

Hello there,

I wanted to stop by and see how I could help.

@Mhalla, could you provide a rundown of all the steps you've tried? Also, are you getting any messages or reports when it fails?

@KJKelNJ, It appears that you have the Nest Thermostat (2020) based on the message you're getting. Going over these steps here might help:

1. Remove the display from its base.
2. Take out the batteries for at least 3 minutes to refresh before plugging them back in and onto the base.
3. Open the Google Home app and create a new home.
4. Proceed by adding the thermostat again.

Please let me know if that helps, or if the issue still persists.

Regards,

Mark

[Markjosephp]

Hello folks,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.
 

Thanks,
Mark

[EmersonB]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Mark and Mel.

Best,
Emerson