New Thermostat

[mrelmo]

I am using the nest thermostat at both locations, the Google Home App is on my Samsung AOS2 phone, I am not saying it won't hold the same temperature. It is just the opposite, at location A I have a hold via eco for 56 degrees, at location B I want a hold of 63 degrees. When I try to set a hold of 63 degrees at location B via eco it reverts to 56 degrees that I have at location A. 

[EdwardT]

Hi mrelmo,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• When did the issue start?
• What troubleshooting steps have you done so far?

Looking forward to your response.

Thanks,

Edward

[EdwardT]

Hi mrelmo,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[EdwardT]

Hi mrelmo,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward

[mrelmo]

it does not appear that I can get a seperate eco temperature for the 2 nest thermostats even though they are in 2 completely different properties

[EdwardT]

Hi mrelmo,

Thanks for the response. I need a few details about your Nest Thermostat so I could investigate further. Please respond to the questions I posted above so I could take a closer look.

Thanks,

Edward

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 

I appreciate the help, Edward.

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie