cancel
Showing results for 
Search instead for 
Did you mean: 

New nest e does not charge even via usb

Kitling
Community Member

I have a new out of the box nest e thermostat, four of them actually. I opened three boxes and one of them seems to charge via usb, say connect to port and then staying red flashing for over two hours and still just flashing red. The second one I tried won't even flash anything. Always nothing even charging via usb. Are these just bad units? I bought them from verizon.com and the boxes appeared new and sealed but maybe they are just so old the batteries are dead and won't charge? 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey Kitling,

 

Apologies for the late response. I wanted to follow up, and see if you still needed any help with the device not charging. Please let me know, as I would be happy to take a closer look for you.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Kitling,

 

I just wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey Kitling,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake