New phone disconnected me from my google home thermostat

[KSS1]

Got a new Iphone and lost my connectivity to my thermostat in google home…just installed in 2023 -was working fine from the google home app before new phone. Says my acct can’t be migrated to a g suite acct-I have a Telus account-didn’t change anything when I got new phone. Keeps saying it can’t find my device also

[moralesvicente]

Hello KSS1, 

Thank you so much for posting in this community. I understand you’re experiencing trouble reconnecting your Nest Thermostat with the Google Home app. No worries, I would be more than happy to help.

To provide you with the most accurate information, please help me out by answering the following questions:

• Do you receive an error message when you try to pair your thermostat with the app?
• How far is the thermostat from your router?
• Have you already tried some troubleshooting steps? If so, which ones?

In the meantime, I suggest checking out this article to Get started with your Nest Thermostat and Nest Learning Thermostat (4th gen), which may help set up the device.

I look forward to hearing back from you.

Best regards,

Daniel

[KSS1]

-says can’t find device

- its close to router 

-worked from my old phone perfectly from the google home app. No changes were made other than I got a new phone and now it shows no device connected

tried connecting with scanning and entering code but doesn’t work 

[KSS1]

Now it’s telling me I need a hub to control with google….😡

[moralesvicente]

Hi  KSS1, 

I appreciate you keeping me in the loop about the situation. To effectively troubleshoot could you please share some pictures of what you see on the thermostat itself and on the Google Home app. 

In the meantime: 

• Try to restart your router
• Check that your phone is connected to the same wifi network that you want to pair the thermostat
• Reset your mobile device

I'll be looking forward to hearing back.

Regards,

Daniel