New router and modem

[Rowlandd]

I have a new router and modem and my nest thermostats won’t re-connect. I’ve followed every instruction and reset to factory but still nothing 

[MplsCustomer]

@Rowlandd 

Did you use these instructions? They vary, depending on the type of thermostat.

https://support.google.com/googlenest/answer/9223192?hl=en

[Markjosephp]

Hello there,

I wanted to ensure that everything was covered here.

Thanks for sharing the link, @MplsCustomer.

@Rowlandd, I'm checking in to see if you had a chance to connect your thermostat to your new Wi-Fi network. A helpful article was shared by MplsCustomer above. Please let us know if that helps.

Best,

Mark

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Markjosephp]

Hello Rowlandd,

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark