New thermostat installation

[DG4321]

I'm replacing an old thermostat with the new 3 rd generation , on the set up "add new product "  when I get to enter the 7 digit entry key -I get the key from the thermostat , enter it correctly and the app keeps saying "Check the entry key and try again" '.

So I cannot complete the set up ??

[Patrick_Caezza]

Which App are you using? Google Home or the Nest App?

The Nest Learning Thermostat, 3rd Gen, is set up using the Nest App.

[EdwardT]

Hi folks,

@Patrick_Caezza, thanks for the help!

@DG4321, how's it going with your Nest Thermostat? Still need our help?

Thanks,

Edward

[EdwardT]

Hi DG4321,

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

Thanks,

Edward

[DG4321]

Thank you for your reply , when I selected a different product it accepted the code and I was able to successfully complete the installation. 

[EdwardT]

Hi DG4321,

Thanks for the response. I'm glad to hear that you were able to complete the installation. Please observe it for now and let us know if anything comes up.

Thanks,

Edward

[EdwardT]

Hi DG4321,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi DG4321

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward