Next Thermostat doesn't show up in the app

[DemetriusXIV]

I've had this thermostat for about a year now and recently I kicked someone from the home and it made the thermostat disappear on the app for everyone on it. I tried reinviting them back and it didn't fix it. I can't factory reset it because it requires a pass code and we can't remember the code and can't unlock it from the app because it's not showing up so I need help

[MelbaDT]

Hey DemetriusXIV, 

Sorry to hear about your thermostat and also for the delayed response. 

A few questions ― what type of Nest thermostat is this? Can the previous home member still see the thermostat on his/her Google Home or Nest app? If yes, is it possible that he/she invite you to the home where the thermostat is? Check this out for the steps: https://bit.ly/2K0rOFH

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in ― still need our help here?

Best, 

Melba

[DemetriusXIV]

Hey, we got it fixed out the following day, I reached out to a support tram by Google and they got me through in factory resetting our device using a micro-b cable connecting to my pc. Thanks anyway

[MelbaDT]

Hey there, 

Awesome ― thanks for keeping us in the loop and we're glad to hear that everything is back up and working as they should. 

Feel free to reach out again should  you have more questions. 

Best, 

Melba

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan