Showing results for 
Search instead for 
Did you mean: 

Next thermostat not connecting to wifi lens reads message as low battery. The. It shuts off.

Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: ladycf24 

Nest app reads low battery, tried charging by usb cable but not working.


Community Specialist
Community Specialist
Hello ladycf24, 
Sorry to hear about your WiFi and battery issues! I know what it's like to have a disconnected, drained device and deal with its inconveniences. Let's get your thermostat back workin'. 
If the Nest's battery level gets below 3.6V, it will stop connecting to your WiFi network. Can you check your voltage by going to Settings > Technical Info > Power and let me know what number it reads? If the voltage is above 3.6, you're good.
If the voltage is low, there may be a wiring problem and your Nest may not be charging properly. Unplug it from the wall, then plug it back in to see if that helps. If not, you may need to call in a professional to check your wiring.
I look forward to your reply and am hopeful we can resolve this issue together. 
-From Ai, Community Specialist.