No Usage and Thermostat keeps restarting

[Keefey94]

Hi, can anyone help? My Google Nest thermostat keeps restarting randomly. I have reset it a few times checked the connections which are all good and reset my router but it still keeps doing it? Also when I go on the nest app it says no usage however there is usage but its not displaying it correctly. Can someone please help? Its only been installed for about 4 weeks thank you

[Houptee]

Can you check on the Nest (not on the app) if it is connected to your wifi network.

Also on Nest do power status check to see if Vin shows 24-30 volts power.

[aatienza]

Hey Keefey94,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, Houptee.

Thanks,
Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,
Archie

[Keefey94]

Yes I'm still experiencing an issue with the app saying no usage however when you click on the day it shows the usage. I've uninstall the app and reinstalled still having the same issue. All Internet connection is okay just seems to be the app. Can some one help? Please

[Markjosephp]

Hello folks,

I'm sorry for the late reply. I know it has been a while, but I wanted to ensure that everything is covered here.

I appreciate the steps you have taken, @Keefey94. How's it going with your thermostat? Is it still not showing a usage summary? Let us know if you need more help.

Thanks for assisting, Archie.

Regards,

Mark

[aatienza]

Hey there,

How's it going? Do you still need our help?

Thanks,
Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie