No WiFi connection between the nest v3 and heatlink

[Yuni]

I have had the thermostat for about 3 years and since yesterday i keep getting a connection error. Wired is working fine but the WiFi connection wont connect anymore. I checked the heatlink and seems to work fine. I gave it a factor reset up to blue blinking lights. However when i try to connect it again it wont find the heat link. I also removed the thermostat and placed it 1 meter from the heatlink but still no connection. Even a factor reset in the thermostat itself didnt work. Is my heatlink broken? 

[AnaM]

Hey @Yuni,

Thanks for bringing this issue to our attention. I'll do my best to help you sort this out.

Please tell me:

1. What type of thermostat you have?
2. Does the Heat Link activate the boiler when you put it on Manual Mode?
3. Do you have any error messages showing on the thermostat's display?
4. Did you have any recent work done on your electrical, plumbing or heating system?
5. Did you have any recent power cuts?

[Yuni]

Thanks you for the feedback.

I fixed the problem by resetting the heatlink, removing the thermostat from the app and reinstall like it was new.

[AnaM]

Hey @Yuni,

That's great news! Let me know if there's anything else that you need help with. 

[AnaM]

Hey @Yuni,

Since I didn't get a reply from you yet, I'll have to lock this thread, but feel free to open a new one if you need more assistance.