03-22-2022 01:51 AM
Can anyone help?
I am on day 3 of no heating (hot water only) as I have no power to my thermostat OR my heat link in my boiler.
I did have a fuse trip from using my iron but all fuse switches are back on and since this has happened, the power to my thermostat and heat link have stopped.
03-23-2022 05:19 AM
Thanks for letting us know @pcharlton
Could you tell me please when did the situation start occurring first and when was the thermostat installed?
Also, please answer to the following questions:
Are there any lights on the Heat Link? Does the boiler activate when calling for heat by pressing the Heat Link's button to activate Manual Mode?
Are you seeing any wiring report or error on the thermostat and/or the app?
Have you had any recent power cuts in your area? If yes, has the power been restored?
Have you recently had service or maintenance on your electrical, plumbing, or heating system?
If yes, how long was the power off for? (Be specific.)
Could you tell us please if you've checked on the breaker switch and fuse box?
Any blown fuse in there? Have you tried to turn the breaker switch off and on again? Any difference?
03-25-2022 05:36 AM
Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted.
03-27-2022 08:50 AM
Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.