Non compatible?

[Dmgreene]

I am confused why my system is not compatible. When purchasing the product I double checked beforehand on the “compatibility checker” and it said compatible, but when installing the app says it is not. I have RC, R, W, Y, G, C wires. Can anyone help ?

[EdwardT]

Hi Dmgreene,

Thanks for reaching out. I'm sorry to hear that you're having an issue with installing your Nest Thermostat. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• What's the exact message that you're getting when you try to install it?
• Could you share a photo of the message that you're getting?

Thanks,

Edward

[JenniferV]

Hello there,

Thanks for the help here, Edward.

Dmgreene, how's it going? Still need help?

Regards,

Jennifer

[JenniferV]

Hey Dmgreene,

Just checking in to make sure that you've seen our response. Please let us know if you have other questions or concerns as we will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer