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Not Working Properly

granny2-2
Community Member

We have forced (electric) heat.  We hooked up the Nest Thermo and it kicks on but will not shut off after reaching temperature.  I even tell it to turn off in app, the fans continue to run; we have to remove faceplate of thermo and remove wires to get it to shut off.   Any suggestions?

5 REPLIES 5

Nita29
Community Member

I had this problem when I installed my first Nest Thermostat ... hours of help later it was determined to be a bad thermostat...call the help center.  Good Luck!

granny2-2
Community Member

Thank you.  

Jeff
Community Specialist
Community Specialist

Hey granny2-2,

 

I just wanted to check in and see if you tried reaching out to support and to see if you were able to start working on this with them. If you haven't been able to reach support, let me know.

 

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi again granny2-2,

I just wanted to follow up once more to see if you were still needing some help here. If so, just let us know.

Thanks,
Jeff

Jeff
Community Specialist
Community Specialist

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Jeff