cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Help Center

Forum Posts

Start a conversation

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Platinum Product Expert
  • 4725 Views
  • 0 replies
  • 5 kudos

Nest not recognising phone location

Hi,The nest home/away assist is indicating that it isn't getting location information from my phone. Location settings look OK in Google, as per instructions, and it is set up to be used for home/away assist in nest app so I'm at a loss as what to do...

ptomo75 by • Community Member
  • 275 Views
  • 1 replies
  • 3 kudos

Thermostat temperature control

My learning nest thermostat is behaving as if I am at home even when I’m away for a few days. Please advise how to fix this problem. I would like it to hold a temperature of 60° 24/7. Nest help says that learning thermostats cannot be put on a hold t...

Does not switch properly between sensors

I have an extra sensor that the system switches to at night and then back to main in the morningThe weird issue is, that the app and the thermostat are showing that it switched and the heating is working on the scheduled sensor, but in reality, it se...

Sergeyd by • Community Member
  • 125 Views
  • 0 replies
  • 0 kudos

Nest thermostat e, CUSTOMER SERVICE EMAIL PLEASE

Can someone please give me the email address to contact the thermostat team, i have a brand new nest thermostat that doesn't turn on! i tried all the troubleshooting, so frustrating as i have a new baby in the house and trying to keep temperature saf...

ssmiley89 by • Community Member
  • 263 Views
  • 0 replies
  • 0 kudos

Will Nest work with old boiler + radiators + manual valves?

So I have this old 2005 Vaillant turboMAX plus 800 boiler and radiators with manual valves.Was wondering whats the easiest way for me to get on Nest without replacing everything.Is there a way to maybe radiator valves for some smart valves and make N...

Leito by • Community Member
  • 134 Views
  • 0 replies
  • 0 kudos

Unable to reconnect to WiFi

Hi, I'm unable to reconnect to WiFi on a NEST Learning thermostat following a W5 message. WiFi ok on all other devices, I've restarted / reset the NEST Thermostat, and the WiFi.What should I do next?Phil

Phil1865 by • Community Member
  • 170 Views
  • 0 replies
  • 0 kudos

Issues with Setting a manual heating schedule

Hi,I am trying to set my heating to work off a manual Schedule I created, which is similar to the hot water schedule I setup.I want the heating on for 2 hours in the morning and 4 hours in the evening. I don’t want the use the “Learning” function bec...

Vossy by • Community Member
  • 162 Views
  • 0 replies
  • 0 kudos

Unable to change pre-defined sensor time block

I am unable to change the predefined times for the temperature sensor. Does anyone know how to do this? I can't figure it out on app or the thermostat.Without it I keep waking up sweating in the winter. My nest thermostat is 4-5 degrees colder than m...

Unplanned heating time

I have turned off ‘learning’ I have turned off ‘history’ I have programmed two heating schedules - am and pm yet STILL my heating comes on at 12.30 EVERY MORNING!!! The hum and the heat wakes me up every time!

PJones by • Community Member
  • 238 Views
  • 2 replies
  • 0 kudos
to vote
Labels